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5 Real-World Lessons from Microsoft Contact Center Implementations (Omnichannel)
Over the past few years, I've had the opportunity to work directly on several implementations of Microsoft Contact Center (formerly known as Omnichannel for Customer Service). The platform is extremely powerful, but also full of nuances and learnings that only come with practice. If you're just starting out or are already in the middle of a project, here are a few...
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Using AI to Create Tables in Dynamics 365: A Step-by-Step Guide
Artificial Intelligence (#IA) is revolutionizing the way companies interact with their data, making it easier than ever to create and manage records within #Dynamics365. With the power of AI-based automation, users can now efficiently generate and configure tables in #Dataverse, reducing manual effort and ensuring...
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Taking Dynamics 365 Contact Center to the next level with Microsoft Copilot
In today's fast-paced digital world, customers demand seamless and efficient interactions with companies. As organizations adopt cutting-edge tools to enhance the customer experience, #MicrosoftCopilot in #Dynamics365 stands out as a game changer. Harnessing the power of #IA, Copilot empowers users to create and...
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[New Feature] Send notifications within an app (model driven app)
Microsoft recently released a cool new feature called Send in-app notifications (Send in-app notifications within model-driven apps - Power Apps | Microsoft Learn), through which you can send notifications to other users within a model driven app. These notifications are fully integrated into the app, making its mode...
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Create Dataverve records without required fields via Power Automate
Hello! If you develop flows in Power Automate, you've certainly come across this scenario: you need to create records in Dataverse using the Add a new row action, but without necessarily filling in the required fields. However, you are forced to fill in the fields because they are necessary for the creation of a...
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How to cancel all ongoing runs of a Power Automate flow
A few times when working with Power Automate flows I've dealt with scenarios where the flow in question has been executed several times, resulting in a huge list of executions in the 'Running' state: In the scenario in the printout above, the flow is triggered every time a record of the Contact entity is updated....
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Get all Power Automate flows that use a given field (Web Api)
We often come across scenarios in which we need to consult all the dependencies of a field, either to investigate an error we are dealing with or to remove that field without any major impact. Faced with this need, we can use the native Dynamics 365/Power Apps feature that shows us the dependencies of...
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Enable media reception for WhatsApp channel (Omnichannel/Twilio) - New configuration
I recently implemented the Omnichannel module for a client who only wanted to use the WhatsApp channel via Twilio, along with some minor customizations related to the incident entity. As it was the WhatsApp channel via Twilio, and with no further customizations or integrations, I thought: not a big deal. And in fact I didn't have any problems...
My name is Mateus Lira, I've been working with Microsoft Dynamics for over 10 years and in that time I've had the opportunity to provide a wide variety of solutions for the projects in which I've participated in some way. In this blog I try to share some of these experiences, hoping to contribute to the community. Thank you for visiting!
Latest posts
- 5 Real-World Lessons from Microsoft Contact Center Implementations (Omnichannel)
- Using AI to Create Tables in Dynamics 365: A Step-by-Step Guide
- Taking Dynamics 365 Contact Center to the next level with Microsoft Copilot
- [New Feature] Send notifications within an app (model driven app)
- Create Dataverve records without required fields via Power Automate
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